Wholesale/Distributor Return & Exchange Policy

La Par Lifestyle Wholesale/Distributor Return & Exchange Policy

Effective Date: October 31, 2024

At La Par Lifestyle, we strive to provide our partners with high-quality nail products that meet their needs and expectations. If a return or exchange is needed, the following policy outlines the terms and conditions for processing returns and exchanges for wholesale orders.

1. Eligibility for Returns & Exchanges

  • Damaged or Defective Products: If you receive products that are damaged or defective, you must notify us within 7 days of receiving the shipment. We will arrange for a replacement or issue a credit (subject to product availability).
  • Incorrect Products: If you receive incorrect products (items that do not match your order), please contact us within 7 days of delivery. We will work to correct the error promptly.
  • Unopened and Unused Products: Returns of unopened and unused products may be accepted at our discretion within 14 days of receipt. Such returns are subject to a restocking fee of 20% of the product value.

2. Non-Returnable Items

The following items are non-returnable and non-exchangeable:

  • Custom or special-order products
  • Products purchased during promotional or clearance sales
  • Opened, used, or partially used products
  • Items not in their original packaging or condition

3. Return & Exchange Process

  1. Contact Us: To initiate a return or exchange, please email our wholesale support team at laparwholesale@gmail.com with the following information:

    • Order number
    • Description of the product and issue (including photos for damaged or defective items)

  2. Authorization: Once we receive your request, we will review it and provide you with a Return Authorization (RA) number if the return is approved. Returns without an RA number will not be accepted.

  3. Shipping: You are responsible for the cost of return shipping, unless the return is due to an error on our part (e.g., incorrect or defective products). We recommend using a trackable shipping method to ensure safe and verified delivery.

  4. Inspection & Approval: Upon receipt of the returned items, we will inspect them to ensure they meet our return criteria. If approved, we will process the exchange or issue a credit to your wholesale account within 10 business days.

4. Restocking Fee

  • A restocking fee of 20% will apply to returns of unopened and unused products that are accepted at our discretion.
  • The restocking fee will be deducted from the credit issued to your wholesale account.

5. Credit & Replacements

  • Credits: Approved returns will result in a credit applied to your wholesale account. This credit can be used for future orders and is non-refundable.
  • Replacements: If a replacement product is requested and approved, it will be shipped out at no additional cost for defective or incorrect items.

6. Return Address

Please send all authorized returns to the following address:

La Par Lifestyle Wholesale Returns
12441 Riverside Dr.
Valley Village, CA 91607
+1.818.470.8546

7. Additional Terms

  • La Par Lifestyle reserves the right to refuse returns or exchanges that do not comply with this policy.
  • This policy applies exclusively to wholesale orders. Retail customers should refer to our separate retail return policy.
  • We are not responsible for returns lost or damaged in transit. It is the responsibility of the sender to ensure secure packaging and delivery.

For questions or support, please contact our wholesale/distributor team:
Email: laparwholesale@gmail.com
Phone: +1.818.470.8546

Thank you for partnering with La Par Lifestyle. We value your business and are committed to providing excellent service and high-quality products.